You Get What You Celebrate

While it may be a cliché in the workplace, it is also indisputable that “What gets measured, gets managed.” In other words, as soon as something becomes a KPI, gets placed on a performance review, is tied to compensation, or becomes the CEO’s new hot button, it is almost certain that performance around this new metric will rise.
Well that’s simple then. In your business, if you want to improve something, simply begin measuring it and stack ranking the results. You are almost guaranteed to see your work or your team’s work improve in this area. Without getting too deep into the pros and cons of the KPI culture in corporate America, there are some drawbacks to this approach however, and there are times when it can backfire. Instead of delving into those examples (maybe another time…), let’s instead consider an alternative.
In a recent interview, Frank Blake, the former CEO of Home Depot made a comment that you could say is a close cousin to “What gets measured, gets managed,” but takes a different approach and arguably stands to make a more positive cultural influence on your organization: “You get what you celebrate.”
This sounds incredibly simple, and essentially it is. However, how often do you see bosses, parents, etc. who desire a certain behavior attempt to get there via either negative reinforcement or management via measurement as referenced above? Blake, however, speaks to how he encouraged a culture customer service at Home Depot beyond what a survey could measure. He drove this behavior via hundreds of handwritten notes to employees who demonstrated these qualities. He inspired this focus with break room TVs that celebrated above and beyond customer service stories. This is the transformational approach – the cultural approach – to achieving a behavior you desire. This is effective at work, at home, in parenting, and in relationships. So the next time you want to influence a positive change, think about it differently. Can you make the change come about via celebration?

Make Smaller Maps

The bigger the map, the bigger the potential mistakes. Work with closer goals and course correct along the way.

Show of hands, who has been to the Mountains of Kong? Oh really? I doubt it. The Mountains of Kong are a non-existent mountain range that magically spanned the continent of Africa for much of the 1800s. James Rennell, Johann Reinecke, and John Cary all displayed this massive range on their maps and engravings, while famous explorers such as René Caillié, Lemon Lander, and Hugh Clapperton all included this on their maps as well. There are various lessons you could derive from this story, but the one I want to focus on relates to a phrase from Scott Berkun’s book A Year Without Pants. Not only does the book have one of the best names ever penned, but useful nuggets are buried throughout its pages regarding modern work and the accompanying challenges around remote workspaces, project management, and culture.
One of the more striking bits of wisdom in A Year Without Pants is Berkun’s supplication to his readers to “Make smaller maps.” Berkun’s point is that when creating a road map for a project or goal, if you set out every piece in advance for a large project, all the way to completion, and then attempt then to follow it, you run the larger risk of being drastically wrong. However, if you work with smaller maps, simply moving yourself in the direction of where you need to go, or even think you need to go, you are much more likely to discover mistakes and course correct along the way. You are not blinded by the destination way off in the distance, leading you further afield. You instead focus on the goal just in front of you, which in turn moves you in the right direction. The faulty pieces of your map come more easily to light and you can fix them, creating a stronger product or process.
So work with smaller maps, make sure your progress is accurate and building soundly upon your previous steps. While you certainly need to be aware of what is on the horizon, if you have created a map with a destination deep in the Mountains of Kong, and are so gung-ho about getting there that you fail to realize your blunder until it is too late, you are going to have a long, embarrassing road home.

Wait…Be More Impatient?

We all know that person or have that friend (or if we are being honest, it is ourselves…) that is impatiently waiting for something that is years away. It is often a promotion we want to earn, a skill we want to master, or a job we want to have. We talk about it constantly, dream about it on a nightly basis, and oftentimes pin our very happiness to it. We don’t allow ourselves to be content, because this thing, this change in our life, is the key to the rest of our lives. Or so we think.

But that is not necessarily the point I want to make here. Let’s go in a different direction. What is striking, and often blind to us and our friends and family that, is that this impatience is not wrong, but just grossly misplaced. Patience is a virtue, but only in the right context. While we pine away for mastery of a skill, appointment to a job, or a lifestyle above and beyond our current means, we are extraordinarily patient with the activities that will get us there.

Gary Vaynerchuk makes a great point in a recent video when he says that we need to “Stop being patient with the micro and impatient with the macro. Impatient about milestones you want to hit years from now but wasting time watching TV.” The macro is that lifestyle you want, whether it is a larger house or nicer apartment with a fancy car, or an early retirement cruising the Caribbean. That’s the big picture. That’s the macro. It is likely far away. However, the micro, what you are doing today to get yourself there, the steps you are taking in that direction, is the micro. What work have you put towards learning the language you always wish you knew? What work have you put towards learning the guitar? To saving enough money to go to Europe? To learning that skill that will get you promoted? Or offered a new job somewhere else? Oh you bought a seventh jacket to add to your closet but don’t have enough money to go to Bali? You don’t have the body you want because you go to happy hour every day after work instead of the gym? You didn’t get promoted, but you’re caught up on every season of Survivor? My sympathies.

Too many people need to flip their behaviors. Be patient with the macro. Those are significant life changes. However, to make those things happen, get more impatient, much more impatient, with the micro.

http://www.stealshamelessly.com

Tell Your Boss to Go Shove Those “KPIs”

I see it all the time with new leaders. Note, I don’t say here young leaders, but new leaders. They are worried about one metric or the other and are trying to figure out what is wrong it. Or why it is off. They run report after report and pore over all the spreadsheets they can lay their hands on until they figure it out. They finally have it narrowed down to one Key Performance Indicator. One piece of data out of the thousands of minutiae that they have considered. They often then come to me with their triumph in tow, like a freshly stuffed animal back from the taxidermist ready to be hung on their cubicle wall. “Look what I’ve found! If we can just get this one metric moving in the right direction, we’ll be set! It will add X dollars to the topline or X dollars to the bottom line. What do you think?”

In these situations I usually have a couple thoughts or comments. Generally I will let the leader move forward with whatever their plan is and have them report back to me. If the results are good, then we may have found something important that can then be shared within the organization. If the results are poor, then it comes back to one thing: Don’t get so focused on the measurables that you forget to count the things that can’t be counted. The talent of the people on your team, the messaging you used to deliver the new idea, the execution of the new idea, the timing of the new idea, the mindset of your team, etc. Running a business or a team has just as much or more to do with the people you hire and how you influence their state of mind, as it does with the metrics you use to run it. Never, ever forget to count that which can’t be measured.

Before You Start that Pros & Cons List, Read This

It’s the most natural thing in the world. You have a big decision in front of you. Do you quit your job and find a new one? Do you marry the person you are dating? Do you break up with the person you are dating? Do you move cities? Buy a new car? As rational beings our instincts are to break down these decisions to the most basic elements of good and bad, put the pieces into our mental scales, and see which side comes down heavier.

However, Bozoma Saint John, the Chief Brand Officer at Uber, would have you skip these lists altogether, and she has a wonderful point, which she explores in detail towards the end of this podcast interview with Tim Ferriss. To keep it short and sweet, her advice is this: Very often, when you are making pro and con lists, you already know what you should do, and you are simply using these lists in an attempt talk yourself into a bad idea or talk yourself out of a good one. You do this because what you already know to be the right decision is not an easy one. You are trying to use logic, reason, or rationality to make the decision you want rather than the decision you should. Because one is easy. But the other is right. There is a lot of power in that thought.

This is not to say that you should never use analysis, which is obviously an incredible tool in your tool belt. However, there are many times when you know what the right move is, what will make you happy, what will make others happy, and what will be fulfilling. Don’t muddy the waters. Make the decision and move forward. Every decision is not a gut decision, or one that your “spirit” knows to be right as Saint John describes it, but often for the big ones, listing the pros and cons is an exercise in futility.

 

http://www.stealshamelessly.com

The Art of Audacity

In the first half of the 19th Century Carl Von Clausewitz, a famous German General and tactician wrote that “Given the same amount of intelligence, timidity will do one thousand times more damage in war than audacity.”
While attempting not to sound overly dramatic, I would argue a similar case for both the workplace and life. Audacity, in the long run, will outperform timidity in making your life fulfilling. Without the occasional dose of audacity, you become easy to ignore, and even worse, easy to predict. The advantage does not lie in being temperamental, but in the lingering thought in your boss’ mind that you just might do X.  They won’t make assumptions on what salary you will settle for or timeframe is acceptable for promotion, or that you will simply stay with the company because you are too timid to take a risk.

It took me eight years in the corporate world to learn this lesson. I spent my twenties following along with what my bosses asked me to do, moved where my bosses asked me to move, and generally followed the path of what a successful 21st century business person should do. I bought a new car! And a house! And then another house!
But I’d taken no risks. I had little I could point to that I was proud of. I’d never stopped to write as I’d always wanted to. I’d never had the guts to say “no” to a boss when asked to complete a project or move to a new city. But it wasn’t because I wanted to. It’s because I thought I was supposed to. I was still working along a path that was safe. But I had been timid. I found myself in the same place that AJ Leon found himself in at a Wall Street Bank in his mid twenties. When his boss offered him a promotion, he looked into the future and saw that without the audacity to do what he wanted to, to do what made him want to get out of bed on a daily basis, he would end up exactly where his boss was: Rich, in a business he cared little for, and most importantly miserable. Most people’s audacity will not reach to the level of AJ’s. Yours may be a hard negotiation. A step into a part of the business you’ve been told not to take, but that calls to you. Or an entire career change altogether.
In life, work, sports, sales, etc. with everything else being equal, audacity and aggression will win more often than timidity. Is that fair? Of course not. But what is? Get the thought of “fair” out of your head. Take a good hard look and ask yourself, if you were to do something audacious in your life, or in your work right now, what would it be? Now, don’t go do it just because, but think hard about it. Is it something that you truly want to do? If so, chances are you should.

 

http://www.stealshamelessly.com

 

The Mindless Bureaucrat of Your Own Paperwork

Some may refer to it as procrastination, but being the mindless bureaucrat of your own paperwork is a much more dangerous version of avoiding quality work. What does the phrase mean exactly? Consider this example:
You have a project in mind that you have started or would like to start. But before you can begin, you need to do “X” amount of research. And don’t forget that your outline isn’t finished yet anyway. The market analysis isn’t going to do itself either. You need to get 360 degree feedback. And you can’t very well do this correctly without a SWOT analysis, can you? And let’s be honest, your business plan could use some rounding out. I guess you’ll just have to keep chipping away at the edges before you can really dive in!
Working on these things are all beneficial, and over time are certainly things that you need to do. And yes there are certainly benefits to getting as much of it done as you can before fully committing. But there is also a point at which you are creating a bureaucracy of your own, and are only limiting your efficiency. You are settling for the dopamine hit of crossing an item off your list rather than creating real substance.
We all know what these activities look like in the workplace, particularly in a corporate setting. But often, we create them for ourselves as well. We become focused on working on a process instead of working on a product. And that’s the sticking point. Make sure you are making progress on your product, whether that is an app, a blog, a book, or whatever your day to day gig is asking you to deliver. No matter what you do for a paycheck on Fridays or as a side hustle when you have time, never forget to stop occasionally and evaluate the impact of the work you are doing. The perfect circumstances to “get started” or “go all in” will never arrive. They will never magically align and you will never be able to push or pull them into place either. Make strides everyday.

Figure Out Your Own Scorecard

The important question to consider here is whether or not this is a kick in the pants you need (possibly,) or more likely, are you getting caught up in the heat of the moment and judging yourself on someone else’s scorecard?

Most of us know the feeling, when you get together with old friends, colleagues, or schoolmates and rears its ugly head. It might be at a party, dinner, or even college reunion, and suddenly you are listening to what other people are doing with their lives, or their careers, and something inside you immediately compares yourself to them. Just days before, if asked, you would have expressed little interest in private equity, oil and gas, software development, or an app-based startup. You would have ranked work life balance as one of your more important goals, but after talking to Zach who is in investment banking and hearing about his recent trip the Swiss Alps, you are now thinking about your next promotion and how you need to work harder to get there. You find yourself talking to others about the great potential opportunities ahead of you, possibly exaggerated. And justifiably so. Who wants to be left behind?
The important question to consider here is whether or not this is a kick in the pants you need (possibly,) or more likely, are you getting caught up in the heat of the moment and judging yourself on someone else’s scorecard?
During just such one of these get-togethers recently, full of go-getters all in their late twenties and early thirties, I first encountered the idea of “figuring out your own scorecard.” In reference to a friend who was constantly posturing on his expensive purchases and work life, none of which seemed to fulfill him in less than superficial ways, another friend quite simply and accurately said, “Yeah, I think he just needs to figure out his own scorecard.”
What a wonderful way to phrase it. Have you defined what you are working towards in your life, whether it is a degree of happiness, achievement, or creation? Is it really that new car you drive to the reunion in order to leave a good impression? Is it that Instagram worthy vacation you only get to take once a year while you break your back for the other fifty one weeks? Is it the promotion that you don’t really want because you don’t like your work, but will look impressive on your LinkedIn? Take some time to really develop and hone your scorecard both inside and outside of work. Are you making strides in a passion you have always dreamed about? Learning a new language? Learning a musical instrument? Working on your relationship with your significant other? Working towards the ability to live abroad? Or work from home?
The easy thing to do would be to play with the scorecard society gives you, and think simply of promotions, cars, vacations, and things. While none of these things are bad in and of themselves, they can be dangerous when you use them to supplant those things that you truly want. That scorecard chock full of these items leads down a path that unfortunately does not include happiness or fulfillment. So instead, work backwards. What would be fulfilling to you? What would actually make you happy? Now what do you need to get there? Start doing something every day, no matter how small, that makes progress on that path, or makes a tally on that scorecard.
Oh and trust me, those things, those passions you are pursuing, make you much more interesting at parties anyway.

How to Filter Constructive Criticism

Annual Reviews. Six month reviews. Weekly check ins. Three hundred and sixty degree feedback. Emails. Instant messengers. The modern workplace is an environment of constant feedback (whether you want it or not). I won’t even get into the dangerous feedback loop that is social media. But with current technology and the speed of communication, criticism and feedback is offered to the modern employee, artist, writer, athlete, etc. in a constant stream that can sometimes be debilitating.
However, contrary to some beliefs, not all criticism is useful. But our society has swung the pendulum to far side of acceptance when it comes to listening to other’s thoughts of our work. Do we need to keep an open mind and listen to criticism? Absolutely. But does that mean that everyone’s opinion of what we are doing is important or insightful? Absolutely not.
So how do we learn to let go of criticism that we have listened to and considered but know needs to be discarded? How do we keep it from bouncing around inside of our heads and stopping us from instead focusing on the work that we need to do? The two people who I believe who have phrased it best in fact have lived thousands of years apart.

Buddha: If someone gives you a gift and you choose not to receive it, to whom then does the gift belong?

Bozoma Saint John: Sometimes critics are just people who can’t see the world the way you see it.

Both of these quotes very simply highlight the fact that criticism in and of itself is not valuable. Obviously there is the danger of blinding yourself to criticism that is useful, simply because hearing it is painful, but as the Buddha says, it does not belong to you simply because someone offered it. You can reject it.
On the other hand, as Bozoma says, someone else’s understanding of your work can be as fundamentally flawed as a basic view of the world. This often happens to pioneers in various fields who are challenging foundational rules previously thought to be unbreakable. The critic’s opinions are not valid because the critic is not yet capable of understanding even the basic premise on which the work is built.
As you go about your daily life, building in these two filters will become integral to your mental health and the quality of your work.

Regrets

 

If you have not taken the time to read Bronnie Ware’s book Top Five Regrets of the Dying, or at least her essay by the same name, take some time to do so. As a palliative care nurse, Bronnie spent more of her life listening first hand to the final regrets of terminal patients than most people could likely stomach. However, in her book, she relays the most important messages you could receive from these patients, no matter what stage of life you are currently in. Have you made the mistakes below already? Well, good news for you, you have time to fix them. Are you still to young to regret anything except how much you drank last Friday? Don’t make these mistakes. Beware the below:

1. I wish I’d had the courage to live a life true to myself, not the life other’s expected of me.
2. I wish I hadn’t worked so hard.
3. I wish I’d had the courage to express my feelings.
4. I wish I had stayed in touch with my friends.
5. I wish I had let myself be happier.

At least one of these should resonate with you if you spend just thirty seconds considering them. If none of them do, then feel free to go back to your perfect life and leave the rest of us to commiserate. Number one and number two hit me like a ton of bricks. People who literally have nothing to lose and no reason to lie, expressed pain and regret regarding two things fundamental to American life and culture: fitting in and making money. If that doesn’t scare you, it should.
If you have ever worked in a corporate environment, then you have likely thought about at least one of these top five regrets. If you’ve turned down something that fascinates because it is not “stable” enough, or because it doesn’t make enough money, then you should be scowling down at #1. Almost everyone in America can catch feels for #2. Does that mean that if you are not “following your passions” for eight hours a day then all is lost? Of course not.
But take a look at these regrets and do some soul searching. Are you doing something everyday that you love? If you hate your 9 to 5, are you doing anything to make that job unnecessary? When you do something simply because you’re expected to, and it stabs you a little deeper each time, are you taking any steps to shed that mask? We all go through life thinking how far away death is, or how much time to have to eventually chase what we want to do, or live the life we want to live, or travel to that country we want to see. But as Bronnie Ware found out, most people carry those desires around with them their entire lives and eventually run out of that most precious resource – time.