“This just isn’t working,” you say, and you see the your employee’s face fall and their gaze drop. Or maybe you see a fire light in their eyes. Employees will all react to your carving knife a little differently. But if things aren’t going well, you have to cut the fat, right?
Well, maybe. Too often leaders are not getting the results they want or expect and go straight to the people who are not achieving those results and start carving away. Is this effective? It certainly can be. I’m a strong believer in two principles of successful management: Hire good people and then develop them. Everything else can go haywire, but if you stick to that, chances are you will succeed.
However, once we have good people on board, don’t go straight to the knife to improve results. There are a couple tools in your tool belt to pull out first.
Wrench: If you do not have a strong process your business will struggle. Sometimes, it is a simple process holding up one task, and other times it is a fundamental way your business is run. Regardless of the scope, however, your process is the first place to look when results are failing. Each process should have a beginning, a middle, and an end. You should have milestones along the way to measure success, to ensure the process will not fail. Your processes also have to be ones that you will grow into, versus ones that you will grow out of. Too often we create a “new” process that is going to be a game changer. We then fail to measure success with vital milestones, and ensure that it is a process that we will not grow out of. If you find yourself saying, “This will work for now,” then reevaluate. If you can look at the process and see that its success relies on the strengths of the person executing it, then the process itself is not strong.
Mirror: As leaders, we typically look in the mirror last, and we need to look here sooner. At times our approach, our demeanor, our personal bias, has a larger impact on our business and employees than many of us realize. If your process is strong, but your results are poor, are you doing something to inhibit your team? Are you acting as a decision making bottleneck that is stifling your employees’ productivity and creativity? This is self-awareness, and this is where you identify your blind spots as a leader. You will also need to seek feedback from others as you look in the mirror… oftentimes others will see something that you do not.
Carving Knife: Your business is as good as your people. Even if your product or your technology is world class, its success will be magnified or diminished by the quality of the people who sell and support it. We are only as good as our people. You need to increase your expectations of your people. It is a privilege to work on your team, and with that privilege comes a responsibility. It is a responsibility to live your culture, exceed your customers’ expectations, and operate with honesty and integrity in all that you do. If you have a person on your team that is not living up to this responsibility, then you need to change the employee, or change the employee.